Launch Troubleshooting

Start with one game known to work inside its emulator. Test the same game from HyperHQ before testing HyperSpin.

A game does not launch

1. Open the game in HyperHQ.
2. Confirm the correct platform is selected.
3. Confirm the game file still exists.
4. Select Play in HyperHQ.
5. Open Settings, HyperHQ, Logs after a failed launch.

If the game also fails from HyperHQ, review the matching emulator guide in the HyperHQ sidebar.

HyperSpin returns right away

The platform started and then closed, or HyperHQ did not find a running game process.

• Test the game inside the emulator.
• Restore the recommended platform launch setting.
• Confirm BIOS, firmware, and keys.
• Check whether security software blocked the emulator.

HyperSpin stays hidden after a game closes

Wait a few seconds for the platform process to finish. If HyperSpin does not return, close any remaining emulator windows and review the log.

Open the platform in HyperHQ and confirm its executable points to the program used to run the game.

The wrong game variation starts

Open the game in HyperHQ and review its Files or Variations. Remove stale paths and put the preferred entry first.

Media is missing

1. Open the game in HyperHQ.
2. Check its Media section.
3. Use Refresh Media when files were added outside HyperHQ.
4. Restart HyperSpin.

See Managing Media for naming and folder checks.

Controls stop working after launch

Open Settings, Controllers in HyperHQ and confirm the same device is connected. Some controllers reconnect with a new device identity after USB ports change.

HyperSpin appears behind another window

Close the game and platform, then launch HyperSpin again. For repeated problems, use borderless or windowed fullscreen in the emulator.

Gather useful details

Before asking for help, note:

• System and game name
• Platform name
• Whether the game starts inside the emulator
• Whether the game starts from HyperHQ
• The newest error under Settings, HyperHQ, Logs